Parents’ info

First Visit

Our goal is to ensure that your child's visit to our office is positive and memorable. Please help us prepare your child for his or her first visit to the dentist. Here are a few suggestions you may find helpful:

Present the visit as a fun and exciting experience.

Tell him or her that we will "count", "brush" "shine" and take "pictures" of their teeth. Utilizing these terms will help your child better understand the purpose of the visit.

Please avoid negative phrases that may cause anxiety to your child such as "drill", "shots," etc.

When should the first visit be?

The American Academy of Pediatric Dentistry recommends that children be seen by age 1. This is especially important if it is your first child, so we can answer questions and give you suggestions as to how to better care for your child's teeth.

We recommend your child be seen for a first official visit at the latest around age 2. Before any treatment begins, we will review any questions or concerns that you may have, then show and explain to your child what we are going to do.  We will show him or her all of our "tools" and encourage your child to touch them. This familiarizes your child with our tools, to make them feel more comfortable before putting anything into their mouth.

This first visit consists of a complete dental exam and cleaning, which includes checking for cavities, and checking their bite for correct alignment of the teeth and jaws. Radiographs will be taken only if needed.


If your child is a patient of record and experiences what you feel is an emergency, please review the information below to make sure it is a true emergency before calling us. The information below will help you determine the best course of action. If you find that your child is in need of real emergency attention, please don't hesitate to call.

If your child was injured and lost consciousness, has blurred vision or seems disoriented, please take him/her to the emergency room to be evaluated by a physician as soon as possible.

Baby Teeth

Baby tooth is not loose, and the permanent tooth is coming in behind it.

Lingual eruption or permanent teeth erupting behind baby teeth results from abnormal patterns of root resorption. Sometimes, there is transitional crowding from the primary to permanent dentition. If you notice this, don't worry. Encourage your child to "wiggle" the baby teeth, bite on apples, etc. If a week goes by, and the baby teeth are still there or they are not getting looser, please call us to schedule an appointment.

Baby tooth was knocked out.

If your child's baby tooth got knocked out, DO NOT TRY TO REIMPLANT IT! Call our office for an emergency appointment. We will do our best to accommodate you as soon as possible.

Baby tooth is fractured.

If you can find the broken piece, place it in water and call our office immediately for an emergency appointment. We will do our best to accommodate you as soon as possible.

Baby tooth is turning dark.

A baby tooth turning dark is a sign of previous trauma. No treatment is indicated unless there are signs of infection.

Permanent Teeth

Permanent tooth was knocked out.

Please read these instructions carefully. This may not happen to your child, but it could to someone else.

1. Find the tooth.

2. Grab it by the crown, NOT by the root.

3. Rinse it under water for 10 seconds, but DO NOT SCRUB.

4. Attempt to reimplant into the socket as soon as possible and have the child bite down. The success rate of reimplantation decreases dramatically in just minutes.

5. Call Montville Pediatric Dentistry immediately or go to the office as soon as possible.

If reimplantation is not possible, store the avulsed tooth in milk or underneath the patient's tooth.

Policies & Financial

We appreciate you allowing us to provide dental care for your child.. Because we value our relationship with you and believe that the best relationships are based upon understanding, we offer these clarifications on methods of payment and insurance reimbursement.

Prior to your first visit, we will request all pertinent insurance information. At your first visit we will ask for a copy of your dental insurance information to allow us to file your claim for this and all future visits. Please remember to bring all dental insurance information, as well as your insurance card to every dental visit. We also ask that you contact us immediately after making any changes to your dental coverage, so we can keep our records current to help provide expeditious reimbursement of your benefits.

Dental Insurance. We are dedicated to providing all our patients with the finest treatment available and base our treatment recommendations on what will be best for your child and not what your insurance company does or doesn't pay. Please note the following in regards to your dental insurance coverage:

We must emphasize that as a health care provider, our relationship is with you and not your dental insurance company. Your dental insurance is a contract between your employer and your insurance company. Most plans routinely pay between 50-75% of the average total fee for a covered treatment. This percentage is determined by how much your employer has paid for coverage.

As a courtesy, we will be happy to file for your insurance benefits, though we are not obligated to do so. Because your dental insurance plan is a contract between you, your employer, and the insurance company, many carriers will not reimburse our office. In this instance, you will be responsible for the full cost of visits at the time services are provided and your insurance company will send you the reimbursement check, directly.

Any amount determined not to be covered by your insurance company is payable at the time services are rendered; these fees may include deductibles, co-payments or certain procedures not covered by your insurance policy. Unfortunately, some of the services that we may recommend for your child will not be covered by your specific dental policy. Our primary goal is to treat your child using the best possible materials in a safe environment and not necessarily in the cheapest manner, which is typically the goal of many insurance companies.

We allow a maximum of 45-days for your insurance company to clear account balances. Any unpaid portions will be due in full, by you, after this period.

Our office does not determine your dental benefits. Your employer chooses a particular policy and if you are unhappy with its specific coverage, this should be brought to your superior's attention. Only your employer can adjust benefits or change policies.

Methods of payment. For your convenience we accept cash, money orders, cashier's checks, personal checks, Visa and MasterCard. All returned personal checks will be assessed a $35 management fee.

Financial Obligation. After attempts to collect outstanding funds and a 90-day grace period from time of service, parents/guardians not fulfilling their financial obligation will be sent to collections, as stipulated by our accountants.

Prior to completing any treatment, we will provide you with a cost estimate indicating our total fee, what we anticipate your insurance coverage to be, and your estimated out-of-pocket portion (estimated patient portion or EPP). Please remember, this is only an estimate based upon generalized information provided by your dental insurance company. An additional billing or possibly a refund may be subsequently required should information provided be inaccurate or if your insurance company pays an alternative benefit not specified to us.

We will always do our best to maximize the insurance benefits that you are eligible to receive and we appreciate your prompt settlement of any charges that may be incurred during your child's treatment process. We look forward to years of close association with you, as we work together to maintain your child's oral health!